Fluent Support

Core Forms 4.9.5 adds Create Fluent Support Ticket under Actions → Support & Tickets. It requires Fluent Support on the same WordPress installation. The adapter was checked against the public PHP API and source of Fluent Support 2.3.2; installations missing the required API methods show the saved action as unavailable and preserve its settings.

Choose a customer email field and business inbox. Optionally select a product, map submitted product values to existing product IDs, and include category context in the ticket description. The support template works with [SUBJECT], [DESCRIPTION], [CATEGORY], and [PRIORITY]. Fluent Support priorities are normal, medium, and critical; low/high/urgent map to normal/medium/critical respectively.

An existing customer is reused without replacing their profile. The action stores the ticket ID and admin URL in its action result. Saved submissions receive an administrator-only backlink in the ticket. Category is included as text, not an invented Fluent Support category property. Product mappings and inbox availability are checked before creating the customer.

Fluent Support's own notification rules run when a ticket is created. If the Core Forms auto-responder also acknowledges receipt, choose which acknowledgement to keep. This action never silently switches off either email configuration.

The common action runner provides optional background execution, logs, and checkpoints. A deterministic ticket reference also recovers a ticket if a later notification hook fails after insertion. Check Action Logs for the result; provider ticket links are available in the log metadata. No WordPress account is created by this action.

Reference: Fluent Support PHP API.