Requester tickets
The submitter becomes the requester, and the description is posted as the first public comment.
Support & helpdesk
Zendesk in Core Forms
Turn form submissions into Zendesk tickets, with tags, custom fields and attachments.
Bundled with Core Forms, the WordPress forms plugin with every premium feature in the box. No add-on tax.
Core Forms creates a Zendesk ticket for each submission, with the person who filled in the form as the requester. Subject, description, priority, tags and custom ticket fields all come from the form.
Files uploaded through the form can travel with the ticket. Zendesk keeps control of its own notification emails, so your existing triggers and auto-responders keep working the way they do now.
What you get
How Zendesk works in Core Forms
Priority and tags
Set low, normal, high or urgent, or map priority from a field. Tags accept fixed values or field variables.
Custom ticket fields
Map numeric Zendesk field IDs to form values in a small JSON object.
Attachments from uploads
Attach files from the form's upload fields. Limits are 10 MB per file, 20 MB in total and 20 files, and submissions must be saved.
No duplicate tickets on retry
Each ticket carries a reference tied to the submission, so a retry finds the ticket Zendesk already accepted instead of opening another.
Set it up
Connect Zendesk in 3 minutes
- 1
Create an API token
In Zendesk Admin Center, open the API settings, enable token access and create a token.
- 2
Add the action
Form → Actions → Add Action → Create Zendesk Ticket. Enter your subdomain, an agent email and the token.
- 3
Map the ticket
Map requester email and name, set subject, description and priority, add tags or custom fields, then run Test action.
Custom ticket fields map Zendesk field IDs to form values
{"12345":"[CATEGORY]","23456":false}Bundled with every Core Forms license.
Zendesk and every Core Forms-built integration on this site are included with your
license. Use code CFLAUNCH for 20% off either plan.