Inbox and product
Pick a business inbox and an optional product. A JSON map can route submitted product values to existing product IDs.
Support & helpdesk
Fluent Support in Core Forms
Create Fluent Support tickets on the same WordPress site, with inbox and product mapping.
Bundled with Core Forms, the WordPress forms plugin with every premium feature in the box. No add-on tax.
If you run Fluent Support on the same WordPress site, Core Forms can open a ticket in it for every submission. The customer is matched by email or created, and the ticket lands in the business inbox you choose.
No API key is involved, since both plugins run on one install. The action appears only when a compatible Fluent Support version is active, and its saved settings stay intact if Fluent Support is ever deactivated.
What you get
How Fluent Support works in Core Forms
Priority mapping
Fluent Support uses normal, medium and critical. Low, high and urgent from your form map to those automatically.
Existing customers reused
A returning customer is matched by email, and their profile is left alone.
Link back to the entry
Saved submissions add an administrator-only link from the ticket to the Core Forms submission.
Recovery after errors
A ticket reference lets a retry find a ticket that was already created, even if a later notification hook failed.
Set it up
Connect Fluent Support in 3 minutes
- 1
Activate Fluent Support
Install and activate Fluent Support on the same site and create at least one business inbox.
- 2
Add the action
Form → Actions → Add Action → Create Fluent Support Ticket, then choose the inbox and optional product.
- 3
Map the ticket and check emails
Map email, name, subject and description. If the form also sends an auto-responder, decide which acknowledgement the customer should get.
Bundled with every Core Forms license.
Fluent Support and every Core Forms-built integration on this site are included with your
license. Use code CFLAUNCH for 20% off either plan.