Customer Survey Form template
Collect a compact set of satisfaction, effort, and open-text answers. Copy the accessible markup, adjust the fields, and publish it with Core Forms.
What your visitor sees
Plain semantic HTML rendered through the same default form theme Core Forms applies on the front-end. Try it — this demo confirms inline and sends nothing.
Demo only. On your site, the same markup wires into the normal Core Forms action loop — email, Slack, Google Sheets, webhook, whatever you configure.
The HTML behind it
Copy this block, paste into Core Forms → Add New Form → Fields tab, save. Field names map to merge tags automatically in your action templates.
<fieldset><legend>How satisfied are you with your experience?</legend><label><input name="SATISFACTION" type="radio" value="1" required> Very dissatisfied</label><label><input name="SATISFACTION" type="radio" value="2"> Dissatisfied</label><label><input name="SATISFACTION" type="radio" value="3"> Neutral</label><label><input name="SATISFACTION" type="radio" value="4"> Satisfied</label><label><input name="SATISFACTION" type="radio" value="5"> Very satisfied</label></fieldset>
<fieldset><legend>How easy was it to complete what you came to do? <span>(optional)</span></legend><label><input name="EASE" type="radio" value="1"> Very difficult</label><label><input name="EASE" type="radio" value="3"> Neither</label><label><input name="EASE" type="radio" value="5"> Very easy</label></fieldset>
<p><label for="cs-useful">What was most useful? <span>(optional)</span></label><textarea id="cs-useful" name="USEFUL" rows="4"></textarea></p>
<p><label for="cs-change">What is one thing we should improve? <span>(optional)</span></label><textarea id="cs-change" name="IMPROVEMENT" rows="4"></textarea></p>
<p><button type="submit">Send survey</button></p>
What this customer survey form template is for
Use it after a meaningful customer interaction, not after every page view or button click.
This version asks only for information needed to complete that job. Keep one outcome per survey. A satisfaction survey should not quietly become market research, onboarding, and a testimonial request.
The markup uses explicit labels, useful autocomplete values, and fieldsets for grouped choices. You can edit every line instead of working around a locked template schema.
Every field, and why it's there
| Field | Type | Required | Why it's there |
|---|---|---|---|
| Satisfaction | radio group | Yes | A five-point CSAT scale. |
| Ease | radio group | Optional | Measures effort separately from satisfaction. |
| Most useful part | textarea | Optional | Finds the strongest value. |
| One improvement | textarea | Optional | Requests a focused change. |
From this HTML to a working form
- 1
Create the form from a template
In Core Forms, add a new form and choose the Customer Survey Form starting point, or paste the HTML below into code mode.
- 2
Remove what you will not use
Delete unnecessary fields, update the labels and choices, then set the success message to explain what happens next.
- 3
Test the whole path
Submit the form with realistic data. Verify validation, the saved submission, notification email, autoresponder, and any integration action.
Three upgrades worth considering
Show fields only when needed
Keep the first view short and reveal follow-up questions from an earlier answer.
Use conditional logic →Route the submitted data
Send the result to email, a CRM, a spreadsheet, or a signed webhook after validation.
Explore integrations →Check the funnel
Measure starts, successful submissions, and field drop-off after the form has real traffic.
Use form analytics →Customer Survey Form template questions
Is this customer survey form template free to copy?
Yes. The HTML on this page is free to copy and adapt. Core Forms is required only if you want its WordPress submission handling, inbox, actions, analytics, and other plugin features.
Can I change or remove fields?
Yes. The form is plain HTML. Remove any field you cannot justify, rename fields before collecting data, and keep every label associated with its control.
Does the template save submissions in WordPress?
Core Forms can save successful submissions in its WordPress inbox. Storage is a per-form setting, so you can disable it for forms whose data should not be retained.
Can the form send a confirmation email?
Yes. Add an autoresponder action, map its recipient to the submitted email field, and state what the person should expect next.
How should I test it?
Use realistic valid data, missing required data, a malformed email address, keyboard-only navigation, and a narrow mobile viewport. Also verify every configured action and redirect.
The template is free. The plumbing is the product.
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